Dan
Dan's Story
(Customer Service)
"I really enjoy dealing with customers and helping them with any queries they may have. You have to be pleasant and mild tempered at all times and also very organised to make sure all of the work gets done correctly and on time."
Dan Wilde works on the service reception at Madeley Heath Motors, a family run Renault Dealership and repair centre. Dan is currently working towards his Advanced Level Apprenticeship in Customer Service through Martec training.
Dan's role is varied, as he works on the service reception it means he is the first person to meet and greet and customers. His duties include booking customers in for a service, passing jobs onto the technicians, invoicing, dealing with warranty claims and any queries the customers may have.
Dan has always had an interest in cars and did at one point consider becoming a mechanic, but due to his good people skills he decided that a career in customer service would be ideal for him. He thinks that to do his job well you should be patient, as can be dealing with challenging customers, friendly at all times, have a good sense of humour, be able to work on your own initiative and have great organisational skills.
Dan hopes to progress into a supervisory role after completing his Advanced Level Apprenticeship
