Janine

Janine's Story
(Retail)

"Throughout my Apprenticeship I have built up a variety of skills. I feel that gaining a recognised work based qualification will put me in a good position for the future, as I will have the experience needed for the retail industry and it will help me to move up the career ladder."

Janine Roper works as a Sales Assistant in a local Garden Centre which produces plants and flowers for sale to the public along with related products such as tools and garden furniture.

Janine started off helping out on a Saturday when she left school and really enjoyed it as she as always had an interest in plants and their care and also loved to meet new people, this soon turned into a full time role and she is now and is part way through her Intermediate Level Apprenticeship in Retail.

On a day to day basis Janine’s duties involve plant care such as watering, feeding and spraying, picking, sorting and packaging produce, arranging displays of plants and products, retail sales on the checkout and advising customers on their choices.

Janine feels that through her Retail Operations Intermediate Level Apprenticeship she has learned how to be helpful, pleasant and tactful with customers, be able to handle money and work out costs, to have a good product knowledge to advise customers with their choices and to be prepared to work under pressure especially at times such as Christmas.

She hopes to move onto do her Advanced Level Apprenticeship at a later date if she moves up the career ladder to a supervisory or more senior role.