Do you have an interest in working with and helping customers?
Are you well presented, polite and friendly?
Could you deal with complaints whilst remaining patient and calm?
Then why not pursue a career in Customer Service.
What is it all about?
Customer service employees are those staff whose primary responsibility is to deliver service direct to customers. They need to have a good knowledge of the company’s products and services and be able to communicate with people in differing ways according to their needs.
Customer service assistants work in a variety of jobs involving regular or constant contact with customers, either answering customers' enquiries or selling them goods or services face-to-face, by telephone or email.
What kind of job could I get?
- Receptionist
- Customer Advisor
- Clerk
- Counter Assistant
- Telesales
- Call centre staff
What does the training involve?
This qualification is very flexible in its structure, enabling the organisation and individual to choose the optional units which best suit their work situation and job role.
Like all NVQ’s, the qualification is competence based. This means that it is linked to your ability to perform a range of tasks connected with your work. You will plan a programme of development and assessment with an assessor and compile a portfolio of evidence to prove your competence and knowledge. You will attend Martec once a month on day release.
What will I achieve?
Apprenticeship or Advanced Apprenticeship, Technical Certificate, Key Skills around Application of Number and Communication.
