A Customer Service apprenticeship usually lasts 12-18 months.

A Customer Service Apprenticeship in the motor industry opens up a number of opportunities for many different job roles so it’s a great starting point to gain experience with in the industry.

Job roles in Customer Service could be…
Customer Service Advisor • Service Advisor • Aftersales


You will gain an IMI Level 2 Apprenticeship and can potentially progress onto an Advanced Level 3 Apprenticeship.


The best foundation for a career in Customer Service is through an apprenticeship. You will learn both the practical and theoretical elements of delivering customer service. Common duties and areas to develop include: Knowing your customers, Meeting regulations and legislation, Product and service knowledge, developing self, Team working, Dealing with customer conflict and challenge.

As an apprentice you will earn whilst you learn and much of your practical experience will come from supervised work in your work placement. You will attend our technical college at Martec on day release to obtain your underpinning knowledge. Depending on your Maths and English grades, you may be required to attend Martec on day release to complete Functional Skills qualifications in these subjects.

Like all vocational training the qualification is competence based. This means that it is linked to your ability to perform a range of tasks connected with your work. You will plan a programme of development and assessment with an assessor and your employer and compile a portfolio of evidence to prove your competence and knowledge.


You will be paid the nationally recognised apprenticeship wage. See here for more information:
Apprenticeship Pay


There is no cost to you to attend this course.

Apprenticeship testimonials

“I covered a maternity reception position after a few smaller temping positions. Whilst I was there, they felt I did very well and suggested an apprenticeship. Martec offered the facility to follow the apprenticeship whilst still being paid by the company. I have now finished level 1 and look forward to starting my advanced apprenticeship.” Rachel Turner