Rachel joined Martec apprenticeship scheme in customer services and is at the end of her level 2. After working on reception on a temporary basis covering maternity leave for a company, they suggested that she go and gain her qualifications in a customer service and specifically look at an apprenticeship. Through this scheme the company offered her a position once the maternity cover had ended. Rachel has been doing a great job in assisting their customers with queries, problem solving and ensuring the customer has a positive outcome.

Rachel says ‘I covered a maternity reception position after a few smaller temping positions. Whilst I was there, they felt I did very well and suggested an apprenticeship. Martec offered the facility to follow the apprenticeship whilst still being paid by the company. I have now finished level 1 and look forward to starting my advanced apprenticeship.